Returns & Refunds
Effective Date: 03/14/2025
At Wonderland Chocolates, we take great care in crafting our products to the highest standards of quality and freshness. Due to the perishable nature of our chocolates, all sales are final, and we do not offer refunds or accept returns for any reason.
1. No Refunds, No Returns
- Once an order has been placed, it cannot be canceled, returned, or refunded.
- We do not accept returns on any products, including but not limited to cases of dissatisfaction, preference, or ordering errors.
- Refunds will not be issued for any reason, including but not limited to shipping delays, melted products, or incorrect address submissions by the customer.
2. Damaged or Incorrect Orders
While we do not offer refunds, we understand that issues may occasionally arise:
- If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at [Insert Contact Information].
- We may require photographic proof or other documentation to verify the issue.
- At our sole discretion, we may offer a replacement order or store credit.
3. Shipping Responsibilities
- Wonderland Chocolates is not responsible for delays or lost packages due to carrier issues or incorrect shipping information provided by the customer.
- We do not offer replacements for orders affected by weather-related damage or melted chocolates. We recommend selecting expedited shipping and ensuring someone is available to receive the package.
For any questions regarding our No Refund, No Return Policy, please contact us at contact@wonderlandchocolates.us.